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FDM on Mac

Moderators: Usher, Alex

whatever233

FDM on Mac

Postby whatever233 » Thu Apr 13, 2023 1:44 am

Hello.
I had an app freeze today while using FDM when i check the URL, I tried restarting my computer and reinstalling the app, neither of which resolved the app freeze. I was also unable to remake the settings of FDM, and every time I reinstalled the application, FDM kept the what i freeze last time.
I tried resetting the app as by following other post about the reset, but I can't find the folder Softdeluxez.
My device is an M1Pro Mac and the version is Ventura 13.3.1. FDM 6.19.0
Can you help me please? Thank you very much.
Alex
FDM Team
Posts: 2851
Joined: Mon Jul 12, 2004 12:17 pm

Re: FDM on Mac

Postby Alex » Fri Apr 14, 2023 8:53 am

Hello,
Do you mean the app is not responding and you have to use Force Quit menu? If it's so, then Mac should show you a report window. There you can find details (quite a long text). Send these details to me please (you can post them here).
Alex,
FDM development team
whatever233

Re: FDM on Mac

Postby whatever233 » Fri Apr 14, 2023 10:08 am

Alex wrote:Hello,
Do you mean the app is not responding and you have to use Force Quit menu? If it's so, then Mac should show you a report window. There you can find details (quite a long text). Send these details to me please (you can post them here).

I just send you guys a email contact form from Contact us , the text is to many to post here, can i have a email address to send a txt?
Alex
FDM Team
Posts: 2851
Joined: Mon Jul 12, 2004 12:17 pm

Re: FDM on Mac

Postby Alex » Fri Apr 14, 2023 1:46 pm

You can upload it to some file sharing site, e.g. https://anonfiles.com.
Alex,

FDM development team
whatever233

Re: FDM on Mac

Postby whatever233 » Fri Apr 14, 2023 9:06 pm

Alex wrote:You can upload it to some file sharing site, e.g. https://anonfiles.com.


this is the link of the report, thank you Alex
---link removed---
Alex
FDM Team
Posts: 2851
Joined: Mon Jul 12, 2004 12:17 pm

Re: FDM on Mac

Postby Alex » Sat Apr 15, 2023 2:02 am

whatever233 wrote:this is the link of the report, thank you Alex

Hello,
Thanks, we'll check it.
Alex,

FDM development team
Alex
FDM Team
Posts: 2851
Joined: Mon Jul 12, 2004 12:17 pm

Re: FDM on Mac

Postby Alex » Sat Apr 15, 2023 3:16 pm

Please install this version of FDM and let me know if the issue is solved:
https://files2.freedownloadmanager.org/tmp/fdm6/fdm.dmg
Alex,

FDM development team
whatever233

Re: FDM on Mac

Postby whatever233 » Sat Apr 15, 2023 6:34 pm

Alex wrote:Please install this version of FDM and let me know if the issue is solved:
https://files2.freedownloadmanager.org/tmp/fdm6/fdm.dmg

Hi Alex,
this version still doesn't work, here is the new bug report https://anonfiles.com/G8Ob5dl6z6/report ... 3_0416_rtf
Thank you
All the best.
Alex
FDM Team
Posts: 2851
Joined: Mon Jul 12, 2004 12:17 pm

Re: FDM on Mac

Postby Alex » Sun Apr 16, 2023 11:44 am

Hello,
Please send me FDM's log. It's here:
~/Library/Application Support/Softdeluxe/Free Download Manager/logs
Alex,

FDM development team
whatever233

Re: FDM on Mac

Postby whatever233 » Sun Apr 16, 2023 12:27 pm

Alex wrote:Hello,
Please send me FDM's log. It's here:
~/Library/Application Support/Softdeluxe/Free Download Manager/logs

hi alex, here is the log file ---link removed---
Thank you
whatever233

Re: FDM on Mac

Postby whatever233 » Sun Apr 16, 2023 12:30 pm

whatever233 wrote:
Alex wrote:Hello,
Please send me FDM's log. It's here:
~/Library/Application Support/Softdeluxe/Free Download Manager/logs

hi alex, here is the log file ---link removed---
Thank you

Hi alex, I deleted that entire folder (/Free Download Manager/logs) and restarted FDM it works again, thank again for your time.
Alex
FDM Team
Posts: 2851
Joined: Mon Jul 12, 2004 12:17 pm

Re: FDM on Mac

Postby Alex » Sun Apr 16, 2023 1:02 pm

Well, this made it impossible for us to fix the issue (whatever it was)...
Alex,

FDM development team

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