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FDM Can't be terminated and doesn't download

Moderators: Usher, Alex

crypticus
Posts: 43
Joined: Fri Jan 21, 2022 2:28 pm

FDM Can't be terminated and doesn't download

Postby crypticus » Sat Oct 08, 2022 9:14 am

Sometimes fdm shows download speed as normal but files always stuck at 0 mb downloaded state. when fdm is terminated its stuck at task manager as fdm.exe.... there are some serious things going on with latest fdm... its all broken.

here is gif... i had to terminate from task manager in order to close fdm.. then reopened and same issue keeps going on.... fdm is so unstable and broken with latest update can't even download something. https://ibb.co/GWhN7gS
Alex
FDM Team
Posts: 2851
Joined: Mon Jul 12, 2004 12:17 pm

Re: FDM Can't be terminated and doesn't download

Postby Alex » Sat Oct 08, 2022 8:58 pm

Hello,

Thanks for the report. In order to investigate this issue, we need the following details:

1. URL of this download.

2. Log file. To get it, please reproduce the issue, shut FDM down, open this folder: %LOCALAPPDATA%\Softdeluxe\Free Download Manager\logs. The log file will be located there. Send it to me via the private message.
Alex,
FDM development team
crypticus
Posts: 43
Joined: Fri Jan 21, 2022 2:28 pm

Re: FDM Can't be terminated and doesn't download

Postby crypticus » Sun Oct 09, 2022 8:23 am

I reinstalled my windows, so no log file untill i experience same issue.... url is not revelant happens with all downloads.
Alex
FDM Team
Posts: 2851
Joined: Mon Jul 12, 2004 12:17 pm

Re: FDM Can't be terminated and doesn't download

Postby Alex » Sun Oct 09, 2022 10:09 am

crypticus wrote:when fdm is terminated its stuck at task manager as fdm.exe....

Hello,
Also, please send me the dump file. Right click on this fdm.exe in Task Manager and choose Create Dump menu.
Alex,

FDM development team

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